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FAQ
We provide clarity: discover our answers to frequently asked questions in the FAQ.
Check-In / Check-Out
What are the opening hours of the reception?
Where are the receptions located?
When can I check in?
When do I have to check out?
Is a late check-out possible?
How is payment made?
Can I reserve an underground parking space?
Can the car be parked for longer on the day of departure?
How do I get to the apartments by public transport?
breakfast
Is it possible to book breakfast?
What is included in the breakfast buffet?
Are there vegan / gluten-free / lactose-free alternatives?
How much does breakfast cost?
How much does breakfast for children cost?
Apartments
How are the apartments equipped?
Is there a washing machine in the apartment?
Ist eine Mikrowelle vorhanden?
Is there air cooling in the apartments?
Is bed linen for allergy sufferers available?
Where is the extra bed located?
How much does an extra bed or baby crib cost per night?
Is the child allowed to sleep in the parents' bed?
Is it possible to book an upgrade?
Are there wheelchair accessible rooms?
Are pets allowed?
Are there rooms without carpet?
Is smoking allowed ?
Is it possible to book cleaning of the apartment?
City and surroundings
Are there any shopping facilities nearby?
Where can I get information on places of interest or events?
